fb99 Frequently Asked Questions

Creating an fb99 account takes less than two minutes. Visit the fb99 website, click the registration button, and fill in your mobile number, a secure password, and your date of birth. You must be at least 21 years old to register. Once submitted, you will receive a one-time password (OTP) on your mobile number to verify your account and complete the sign-up process.

fb99 requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID) or a valid passport. You will need to upload a clear photo or scan of the document along with a selfie. Verification is typically completed within one business day. Withdrawals are only processed on fully verified accounts.

The minimum age to register and play on fb99 is 21 years. This applies to all players across Bangladesh, including Dhaka, Chittagong, Sylhet, and all other regions. Age is verified during the KYC process. Any account found to belong to a person under 21 is permanently closed and any balance is handled in accordance with fb99's terms and conditions.

You can reset your fb99 password directly from the login page. Click the "Forgot Password" link, enter your registered mobile number, and an OTP will be sent to your phone. Enter the OTP on the reset page, then set a new strong password. If you no longer have access to your registered number, contact the fb99 support team via live chat for further assistance.

No — each player is permitted only one fb99 account. Creating multiple accounts (also called duplicate accounts) is a violation of the fb99 Terms and Conditions and will result in all associated accounts being permanently suspended and any outstanding balances being forfeited. If you have trouble accessing your existing account, contact fb99 support rather than creating a new one.

To deposit via bKash on fb99, log into your account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction on your bKash app using your bKash PIN, and the funds will be credited to your fb99 wallet within a few minutes. Make sure to deposit from a bKash number registered in your own name to avoid verification issues.

A bKash deposit on fb99 is typically credited to your account within 1 to 5 minutes of a successful transaction. During peak hours or scheduled maintenance windows, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of the bKash transaction confirmation and submit it to the fb99 live chat support team for manual verification.

Yes, fb99 supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is the same for each: select your preferred mobile banking provider in the Deposit section, enter the amount, and confirm via your mobile banking app. All mobile banking deposits are typically processed within minutes. Dutch-Bangla Bank, BRAC Bank, and select other Bangladeshi bank transfers are also supported.

The minimum deposit on fb99 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank, the minimum deposit may vary slightly depending on the bank's own transfer limits. There is no maximum deposit cap, though very large deposits may be subject to additional verification steps.

The minimum withdrawal amount on fb99 is ৳500. Withdrawals are processed back to the same payment method used for your most recent deposit — for example, if you deposited via bKash, your withdrawal will be sent to your bKash number. Your account must be fully KYC-verified before any withdrawal can be processed. Unverified accounts cannot initiate withdrawals regardless of balance.

Most fb99 withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1 to 4 hours during business hours. Bank transfers to Dutch-Bangla Bank, Sonali Bank, or BRAC Bank typically take 1 to 3 business days. Withdrawals submitted during weekends or Bangladeshi public holidays (such as Eid or Victory Day on December 16) may experience slight delays. The fb99 finance team works 24 hours a day to process requests as quickly as possible.

fb99 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges, which are outside fb99's control. Always check your payment provider's current fee schedule. If fb99 ever applies a processing fee for a specific transaction type, it will be clearly disclosed before you confirm the transaction.

fb99 offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under runs per innings, method of dismissal, and live in-play betting. Odds are updated in real time and reflect the latest match conditions.

Yes, fb99 offers live in-play betting on cricket matches, allowing you to place bets while a match is in progress. Live markets update dynamically based on current match conditions, such as the score, wickets fallen, and remaining overs. In-play odds are available on BPL, IPL, T20 World Cup, and international matches. A reliable internet connection is recommended for the best live betting experience.

fb99 hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The slot library covers classic three-reel titles, modern five-reel video slots with bonus rounds, progressive jackpot slots, and Megaways titles with hundreds of thousands of ways to win. New slots are added regularly. All games are available for play directly in the browser with no download required.

fb99 exclusively features games from certified third-party game studios whose Random Number Generators (RNGs) are independently tested and audited for fairness. Providers such as Pragmatic Play, Evolution Gaming, and NetEnt publish their game Return to Player (RTP) percentages, which are independently verified. fb99 does not modify game outcomes in any way. The platform publishes RTP information on game detail pages so players can make informed choices.

Yes, fb99 is fully optimised for mobile play on both Android and iOS devices. The mobile website loads quickly on standard Bangladeshi 4G connections and adapts to all screen sizes. You do not need to download a separate app — simply visit the fb99 website from your mobile browser and log in as normal. All games, betting markets, deposits, withdrawals, and account management features are available on mobile.

New fb99 players are eligible for a welcome bonus on their first deposit. The bonus is credited automatically to your account once your first qualifying deposit clears. Minimum deposit thresholds and bonus percentages are detailed on the current Promotions page. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full terms of any bonus before claiming.

A wagering requirement (also called a rollover requirement) is the number of times you must wager a bonus amount before it becomes withdrawable as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to real, withdrawable funds. Each bonus on fb99 specifies its own wagering requirement in the terms attached to that offer.

Yes, fb99 operates a loyalty programme that rewards players for consistent activity on the platform. As you wager, you accumulate loyalty points that can be exchanged for bonus credit, free spins, or other rewards. Higher-tier members receive dedicated account management, faster withdrawal processing, exclusive promotions, and invitations to special events. Full details of the current loyalty tier structure are available in the Promotions section of your account dashboard.

Most fb99 bonuses can be used across slots and select live casino games, but some bonuses are restricted to specific game categories. For example, a free spins bonus is tied to a nominated slot title. Sports betting bonuses apply only to sportsbook markets such as cricket or football. The eligible games for each bonus are listed in the individual promotion terms. Wagering on restricted games with a bonus active will not count towards the rollover requirement.

Bonuses on fb99 may be removed if they expire before the wagering requirement is completed, if the account is found to have violated bonus terms (such as wagering on restricted games), or if a chargeback or payment dispute is raised. Bonuses are also voided if duplicate accounts are detected. If you believe a bonus was removed in error, contact the fb99 support team with your account details and the promotion name so the case can be reviewed.

Yes, fb99 regularly runs seasonal and event-specific promotions timed to major occasions in the Bangladesh and South Asia calendar. These include enhanced deposit bonuses during Eid and Pohela Boishakh, boosted cricket odds and free bet offers during BPL and IPL seasons, and special slot tournament prizes during major cricket events like the T20 World Cup. Check the Promotions page and your registered mobile number for the latest offers.

fb99 operates under an international gaming licence and provides its services on an offshore basis. The platform uses 256-bit SSL encryption to protect all player data and financial transactions. Players in Bangladesh are responsible for understanding and complying with applicable local laws regarding online gambling. fb99 does not represent that its services are legal in every jurisdiction but operates to the highest international standards of player safety and data protection.

fb99 protects all player data using 256-bit SSL/TLS encryption on every page and transaction. Financial details such as bKash or bank account numbers are never stored on fb99 servers — payment processing is handled by secure third-party gateways. fb99 does not sell or share personal data with third parties for marketing purposes. For the full data protection policy, please refer to the fb99 Privacy Policy page.

Deposit limits on fb99 can be configured from your Account Dashboard under the Responsible Gaming section. You can set daily, weekly, or monthly limits in BDT. Once a limit is active, it applies to all deposit methods including bKash, Nagad, Rocket, and Upay. Lowering a limit takes effect immediately. Raising a limit is subject to a mandatory review period of at least 24 hours to protect you from impulsive decisions during play.

If you feel that gambling is negatively affecting your life, you can request self-exclusion directly from your fb99 account under Account Dashboard → Responsible Gaming → Self-Exclusion. Exclusion periods are available for 6 months, 1 year, 2 years, or permanently. You can also request self-exclusion immediately by contacting the fb99 support team via live chat. During the exclusion period, your account is suspended and all marketing communications are stopped.

fb99 customer support is available 24 hours a day, 7 days a week via live chat on the website — this is the fastest way to get help. You can also reach the support team by email at [email protected]. When contacting support about a payment issue, have your transaction ID and a screenshot of any error message ready to speed up resolution. Average live chat response time is under two minutes.