Responsible Gaming at fb99

Underage Gambling Prevention

fb99 enforces a strict minimum age requirement of 21 years for all players across Bangladesh. This is not merely a policy preference — it is a non-negotiable condition of account registration and continued use of the platform.

During the KYC verification process, every player must provide a valid government-issued identity document confirming their date of birth. Accounts where age verification cannot be completed are suspended pending document submission. Accounts confirmed to belong to individuals under 21 are permanently closed.

If you are a parent or guardian and believe a minor in your household has accessed fb99, please contact our support team immediately. We take all reports of underage access extremely seriously and will act without delay. We also encourage parents to use device-level parental controls to restrict access to gambling websites on shared devices.

Player Protection Philosophy

fb99 was built on the principle that long-term player satisfaction is only possible when players feel safe, respected, and genuinely in control of their activity on the platform. A player who enjoys fb99 responsibly — within their own defined financial and time limits — is far more valuable to us than a player whose gambling has become harmful.

We do not use dark patterns, aggressive re-engagement tactics, or manipulative design elements that are intended to keep players on the platform beyond their intended session duration. Our promotional communications are designed to inform, not to pressure. Players may opt out of all marketing at any time with no impact on their account.

fb99's internal Responsible Gaming team reviews platform activity patterns on a regular basis. Where account data suggests that a player may be exhibiting signs of problem gambling — such as extended session lengths, rapid deposit sequences, or repeated loss-chasing patterns — our team will proactively reach out to that player to offer support and information about available tools.

Financial Wellbeing Guidelines

fb99 strongly recommends that all players set a clear entertainment budget before they begin playing. Your gambling budget should be money you are genuinely comfortable losing — treated the same way you would treat the cost of a cinema ticket or a meal out in Dhaka. It should never be money set aside for rent, utilities, groceries, loan repayments, or family expenses.

Practical steps fb99 recommends to every player:

• Set a monthly deposit limit in your fb99 account equal to your chosen entertainment budget.
• Never deposit via bKash, Nagad, Rocket, or Upay using funds that are earmarked for essential expenses.
• Review your Activity Report at least once per month to understand your true net position over time.
• If you notice a pattern of increasing deposits month-on-month, lower your deposit limit immediately.
• Treat winnings as a bonus, not as income. Never plan future expenses around expected gambling returns.

Mental Health and Gambling

The relationship between mental health and gambling is well-documented. Stress, anxiety, loneliness, and depression can all increase the risk of gambling becoming a harmful coping mechanism. fb99 acknowledges this reality and encourages players who are experiencing mental health challenges to seek professional support before or instead of using gambling as an outlet.

If you are going through a difficult personal period — including financial hardship, relationship difficulties, or bereavement — we strongly encourage you to activate a cooling-off period or self-exclusion on your fb99 account until your circumstances stabilise. There is no judgment attached to using these tools; they exist precisely for this purpose.

Players who disclose mental health concerns when contacting fb99 support will be treated with complete discretion and empathy. Our team is trained to listen, to provide information about available tools, and to signpost players toward appropriate external resources. fb99 does not provide clinical mental health advice, but we take our pastoral responsibility to our players seriously.